Frequently Asked Questions
How to Order:
Orders can be placed 24/7 in our on-line store and secure payment is required to complete your order. We are sorry, but we cannot accept orders via phone.
We accept PayPal and all major credit cards.
All retail orders are non-refundable. Please review our Shipping & Returns policy page for more information. If you have any questions, please do not hesitate to contact us.
Local Pick Up:
We offer local pickup on all orders and curbside pickup for those wishing not to enter the store as well.
To place an order for pickup at our Sugar Loaf shop, simply select “Pick Up” as your Delivery Method during checkout. Your order will be ready in 1-3 business days and you will receive an email when it is available to be picked up. Instructions for curbside pickup will be included in your email as well.
Our shop is located at 1375 Kings Highway, Sugar Loaf, NY.
We design and handcraft many of the products you find in our shop, and so require time in the studio to create these items for you. For this reason we are closed Monday-Wednesday, but you’ll find the shop open every week Thursday-Sunday, 11am-5pm, year round.
How are we handing COVID-19:
At Merrily, we take all safety requirements and precautions very seriously and we continuously reassess our protocols to ensure a safe environment for both our customers and our staff. We follow CDC, Health Department and NYS Safety Guidelines regarding masks, we provide access to hand-sanitizing stations, perform frequent disinfecting of high-traffic and high-touch areas, regular cleaning and hand washing by staff, we’ve reduced touch points between guest and staff, and have implemented a touch-less payment system for applicable payment methods. We also continue to offer curbside pickup for our guests who prefer not to enter the shop.
Previously purchased Gift Certificates:
Merrily Paper Boutique Gift Certificates purchased in our shop are not able to be redeemed in our online store. We accept your gift certificates in our Sugar Loaf shop location only. If you have any questions, please give us a call.
Custom Wedding invitations:
We made the very difficult decision to discontinue our custom wedding invitation service in 2020.
We have truly loved being a part of so many wonderful celebrations over the years and we are happy to refer couples to a wonderful designer that we know, respect, and trust with your event stationery.
Other custom designs and personal stationery:
We are sorry, but we are no longer able to accommodate custom design requests for any of our product lines.
Wholesale Ordering Information:
We offer wholesale purchasing on our Merrily Paper line of products to qualified retailers only. Please visit merrilypaper.com/wholesale for information about applying for an account and placing orders.